Testformation, Inc. is committed to providing customers with exceptional support. Our support staff not only provide support but also work on the product.

Support is available through a paid support.

  • Paid support
  • Paid support called “Standard Support” is a complete support service for both STAF GUI Network and Standalone. It provides a web-based portal which is available to you on a per-license seat basis; that is, the cost of your support is based on the number of licenses you have purchased.

Standard Support

Support portal

The portal lets you open cases by directly logging into the portal website or sending email. The portal makes available to you up-to-date information about these cases, 24 hours a day, 365 days a year.

Support Plan

Plan duration 12 months
Number of contacts 1
Support portal Yes
Email support Yes
Issue tracking and prioritization Yes
Maintenance releases Yes
Help on writing service help Yes

Support Agreement

Please read our support agreement.

Support pricing

For pricing, please send an e-mail to