Support
Testformation, Inc. is committed to providing customers with exceptional support. Our support staff not only provide support but also work on the product.
Support is available through a free online support forum and/or paid support.
- Free online support forum
- Paid support
Use this forum to get support from other STAF GUI users. However, there is no guarantee that your question will be answered since participation on these sites is entirely voluntary.
Paid support called “Standard Support” is a complete support service for both STAF GUI Network and Standalone. It provides a web-based portal which is available to you on a per-license seat basis; that is, the cost of your support is based on the number of licenses you have purchased.
Standard Support
Support portal
The portal lets you open cases by directly logging into the portal website or sending email. The portal makes available to you up-to-date information about these cases, 24 hours a day, 365 days a year.
Support Plan
| Plan duration | 12 months |
| Number of contacts | 1 |
| Support portal | Yes |
| Email support | Yes |
| Issue tracking and prioritization | Yes |
| Maintenance releases | Yes |
| Help on writing service help | Yes |
Support Agreement
Please read our support agreement.
Support pricing
For pricing, please send an e-mail to support@testformatin.com
